Find answers to common questions about NGP Hosts, hosting, and invites.
We strive for 99.5% uptime, but as a free service, we cannot guarantee this. Please refer to our Uptime Policy for detailed information about what happens during outages and any compensation (if applicable).
Important: Scheduled maintenance may cause brief downtime. We announce major maintenance 48 hours in advance via Discord.
We work hard to keep servers online, but unexpected issues can occur. As a free service, NGP Hosts cannot guarantee 24/7 availability. For mission-critical applications, consider a paid hosting provider.
Downtime is reported in our Discord. We work to restore service as quickly as possible. Extended outages may be due to:
No compensation is guaranteed during downtime on a free service.
You are solely responsible for maintaining backups of your data. While we provide backup slots, we cannot guarantee their integrity or permanence.
Recommendations:
No. NGP Hosts is not responsible for data loss. We do not provide data recovery services. Once data is deleted, it cannot be recovered.
To prevent data loss:
Backup slots scale with your tier:
Remember: You must use these slots regularly. They do not provide automatic protection.
Share your unique referral link with friends. When they:
Automatic resource upgrades unlock at 5, 10, 15, 20, 30, 50, and 100 invites. No manual requests needed.
We validate invites to prevent abuse:
Warning: Attempts to game the system will result in permanent account termination.
If your invite count drops (due to referred accounts being deleted), your resources scale down to match. For example:
This happens automatically. Plan accordingly and keep invites active.
NGP Hosts is completely free. There are no charges to refund. However, if you have concerns about your account, contact support.
Upgrades are automatic and free:
No cost, no manual request, no approval needed. Completely automatic.
All major resources scale proportionally:
See the hosting plans page for the complete matrix.
No. Upgrades are tied to your invite count only. The system automatically detects when you reach each tier. If you believe there's an error, contact support with proof of invites.
CPU is expressed as a percentage of available cores:
More CPU = better performance, especially with many plugins and players.
Multiple support options available:
Response time: Usually within 24 hours during business hours.
Plugins: Yes - Full support for Bukkit, Spigot, Paper, and Purpur plugins.
Mods: Depends - Forge/Fabric may require additional resources. Check documentation or ask support.
See documentation for installation guides.
We support all modern Minecraft Java Edition versions:
Switch versions anytime in the control panel.
No. Each account gets one server. However:
This ensures fair resource distribution for all users.
Multiple file access methods:
SFTP credentials available in your server panel. Port: 2022
Current server locations:
Choose your preferred location during server setup. Location affects latency for your players.
No. Server location is fixed during creation. To change location:
Plan your location choice carefully based on your player base.
Player limits depend on your resources:
Actual limits vary based on plugins, world size, and view distance.
Easy configuration options:
Common settings: difficulty, gamemode, spawn protection, view distance.
Prohibited activities:
Violations result in permanent termination. See Abuse Policy for details.
Immediate steps:
NGP Hosts is not responsible for hack damage. Use strong passwords and enable Discord verification.
Yes! Follow these steps:
See documentation for detailed migration guides.
Inactive for 30+ days: Accounts may be suspended.
Why? To free resources for active users.
Prevention: Log in at least monthly or enable auto-restart.
Contact support if you need to reactivate an account.
Boost our Discord server to unlock instant upgrades:
Boosts provide instant upgrades without needing invites!
Yes. Boost rewards are tied to active boosts:
Combine boosts with invites for maximum resources!
Earn levels by staying active in Discord:
How to earn levels:
Activity rewards stack with invites and boosts!
Yes! You can combine all three systems:
Example: 20 invites + 8 boosts + Level 20 = Maximum possible resources!
The system automatically calculates your total resources from all sources.
Yes, 100% free. No hidden charges, no premium tiers, no required payments.
What we offer for free:
We're funded by community engagement and optional donations.
No hidden fees. Everything listed is included:
The only "cost" is community participation (invites/boosts/activity).
Yes, donations are appreciated but not required.
Donation options:
Donations help us maintain and expand the service, but don't affect your hosting tier.
Still get free hosting! Everyone starts with basic resources:
Alternative upgrade methods:
Enterprise-grade hardware specifications:
Same infrastructure used by paid hosting providers!
Comparable quality, different model.
Performance aspects:
The only difference is our community-powered funding model instead of payments.
Multi-layer DDoS protection:
Protection against common attacks: UDP floods, SYN floods, HTTP floods.
Yes, comprehensive monitoring included:
Access monitoring through your server dashboard.
Multiple Java versions supported:
Switch Java versions anytime in the panel. Most modern servers use Java 17+.